HEADLIGHT RESTORATION

Cancellation Policy

Book by e-mail or telephone: To book your Complete Detail you can call and book over the phone but the best way to book is to book online so you can receive the reminders for your appointment. The reminder e-mails for your appointment are important because we book-up for weeks in advance during our busy times such as Spring and Summer, and it's impossible to accommodate your car if you arrive late, beyond our grace period. With the reminder e-mails it’s less likely you'll miss your appointment. Also, once you've booked online you can reschedule or cancel your appointment whenever you want, with the links provided in your confirmation e-mail. But, if you feel more comfortable talking to a live person please do, we are here to help. Cancellation and Late Arrival policy: You can cancel up to 4 hours before your appointment time, but after that you're responsible for the full cost of your appointment if you don't show. We are very busy and can always fill your appointment time with another customer’s car provided we have enough time for them to get here. Even if it's snowing or raining we can still fill your appointment time but we need at least 4 hours. You also are responsible for the cost of your appointment if you come too late. After our grace period we cannot start your car because there would not be enough time to complete the work before the next customer's appointment. Key Drop-off: We have a key drop located right of the office door, please ensure that your key falls into the box by reopening the key drop tray to ensure you can't see your key. There is no need to mark or identify your keys because we know from your booking whose keys belong to whom. We will text you in the morning to confirm that we have your keys and when we will text you to tell you your car is ready. If you don't receive a text by 830am please call us to ensure we have your keys.

Contact Details

• Unicar Spa, 26122 Hwy 48, Sutton, ON, Canada